Fix a problem
The Decoration technique list is empty
This can happen when a product-design session stops loading the available print or decoration methods correctly.
Take a screenshot first, reload the page once, return to the design, and open the Decoration technique field again. If it is still empty, stop and contact us instead of rebuilding the product or choosing an unrelated technique.
Make sure this is the same problem
This answer is for the required Decoration technique field inside a product design when it says no techniques are available or shows an empty list. It is not for a product that disappeared from the catalog after you chose DTF, DTG, embroidery, or engraving.
Save the evidence, then reload once
- Take a screenshot of the empty field.
- Note the product and technique you intended to use.
- Reload the page once.
- Return to the artwork or design area and reopen Decoration technique.
If the correct technique appears, continue the same product. Do not switch techniques only to bypass the message.
If the list remains empty, stop there
Contact us with the screenshot, account and store names, product or style number, intended method, browser, and what happened after the reload. Rebuilding at this point can discard useful evidence without solving the loading problem.
Last reviewed August 10, 2026.